Stop answering the same phone call.
Pet owners get a simple link to request photos and videos of their pets. Your staff gets notified, uploads the update, and moves on.
Built for busy boarding days.
Petzio keeps owner updates organized, limited, and easy to fulfill.
Owners request the right update
Owners choose photo, video, or note from their portal, with optional context so staff know exactly what they’re asking for.
Handoff links for phone capture
When desktop isn’t the right device, staff can send a secure handoff to their phone and fulfill requests without extra login steps.
Learn MoreOwners know when an update is ready
Petzio will automatically notify owners as soon as an update is fulfilled, so they don't have to keep checking the portal or calling the front desk.
Daily limits keep the queue sane
Set daily request and pending request limits so owners stay informed without overwhelming the team.
Bella
Sunny Paws Boarding
Request an update
Bella loved the yard today 🐾
Sent 9:34 AM
Owners ask once, from a link.
No app to download, no account to manage. Owners open their private portal link, pick a photo, video, or note, and get notified the moment your team replies. The asking stops; the reassurance doesn't.
- Private magic link with a rotating PIN. Secure without passwords.
- Owners add context to requests, so staff know exactly what to capture.
- Email notifications the moment an update is fulfilled. Nobody sits there refreshing.
The whole facility, one screen.
Staff see every pending request, every pet, and every owner in one place. No sticky notes, no group texts, no forwarded photos.
- A queue, not a phone log
Pending requests line up in one list, so the team always knows what's been asked and what's next.
- Every pet has a timeline
Photos, videos, and notes stay attached to the pet, so anyone can see what was already sent.
- Roles for the whole team
Owners, admins, and members each get the right level of access, with no shared logins.
Front desk queue
2 pendingPhoto for Bella
Requested 9:12 AM
Video for Max
Requested 9:20 AM
Note for Luna
Fulfilled 8:58 AM
Owner updates without the daily interruption.
Add the owner and pet once, send a private portal link, then let Petzio handle the request and fulfillment flow from there.
Create a lightweight owner profile and attach the pet before requests start.
Email secure access so the owner can request updates without an app.
Staff add media or a note, review the update, and send it back.
One simple plan for a team that answers owners every day.
Start with a calmer workflow, then keep it as update volume grows.
Pro
For a busy facility handling daily owner communication.
- Owner portal links sent via email
- Rotating owner PINs for portal access
- Photo, video, and text requests
- Phone handoff links for capturing up to 10 photos or videos
- Update caption notes with message suggestions
- Daily and pending request limits per owner
- Pet timeline with sent updates, captions, and media
- Owner email notifications for fulfilled and cancelled requests
- Pet profiles with owner details, photos, and notes
- Admin panel to manage organization & staff
Questions before the front desk gets quieter.
What pet care teams usually want to know before sending owners a portal link.